How to design feelings, moments, and language that quietly generate steady referrals. The steady stream every small firm wants If you have led a small architecture firm for any length of time, you know this truth. Referrals drive the best work. They arrive pre-aligned. Trust comes baked in. They shorten your sales cycle and increase […]
EA569: Steve Griggs – The Secret to Happy Clients
The Secret to Happy Clients Join Steve Griggs, New York’s premier landscape designer, on a journey through the world of landscape design and client satisfaction. In this episode, Steve shares his insights and experiences on keeping even the most demanding clients happy. Discover the importance of hard work, honesty, and taking extreme ownership of projects. […]
The Six Layers of a Healthy Referral Strategy
It’s safe to say if a healthy, fully functioning referral strategy has six layers, there’s a good chance you’re missing one or two of them (or maybe more). When I say a healthy and fully functioning referral strategy, I mean that you’re producing the desired results of referrals received that isn’t left to chance and […]
Who’s Referring You and Why It Matters
Paying attention to where your business – or clients – come from helps you make decisions on where you should be spending your time and resources. When your client is still a prospect, do they find you through networking, advertising, speaking engagements, direct mail, or being referred to you?
The Real Definition of a Referral
Most of us think we know what a referral is since referrals have been around forever as the holy grail of how to grow your business in the easiest way possible. But most don’t understand what makes a referral a referral which leads to lower closing ratios, mislabeled leads, and incorrect assumptions about how your […]
Where Referrals Fit in Your Sales Strategy
For as long as you have been in business, you have been taught there are a limited number of ways to generate referrals. Ask your clients and contacts – anyone in your database whether you really know them or not – for referrals and ask often. Be promotional and gimmicky by placing “your referral is […]
