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Dec 12 2017

Limit Their Stress By Limiting Their Choices

When performing our Design Development phase with clients, we typically assist them in selecting all their finishes, plumbing fixtures and lighting. It’s an Additional Service, but one that most clients are happy to have us complete. The process of selecting is completed most efficiently when we discover and learn, through questionnaires and images, what our […]

Written by Mark R. LePage · Categorized: #ArchiTalks, Business · Tagged: Customer Service, design development, Project Management, selections

Oct 11 2016

Unforeseen Horror Stories

Unforeseen Conditions Could Destroy Your Next Project Moldy flex duct. Buried waste pipes. Decades old aluminum wiring with frayed cloth sheathing. A leaking oil tank buried in the front yard that no one knew existed. Structural beams chopped and abused throughout the history of the house by tradesmen forcing chiseled routes for their new pipes […]

Written by Mark R. LePage · Categorized: Project Management · Tagged: client management, Construction Administration, Customer Service, Existing conditions, unforeseen conditions

Aug 10 2015

5 Fundamentals To Learn Before Launching Your Own Architecture Firm

When Annmarie and I launched Fivecat Studio, we were “young and dumb”. We were optimistic and enthusiastic, but we didn’t know what we didn’t know. We were 29 years old, had a dream of starting our own firm and jumped. I always knew I would own my own firm. I’m a born entrepreneur. What I […]

Written by Mark R. LePage · Categorized: Business · Tagged: Business Plan, Customer Service, financial management, Life Plan, Marketing, productivity, sales

Apr 06 2014

5 Steps To Turn Your Clients Into Raving Fans

“Design great architecture and they will come.” That’s been the mantra of architects for generations. Hang a shingle, wait for the phone to ring and you’re in business. Design an amazing project and your massive talent will have new prospects knocking your door down. Though that formula is not impossible, the reality for most of […]

Written by Mark R. LePage · Categorized: Business · Tagged: Customer Service

Mar 02 2014

Five Fundamentals I Wish I Knew Before Launching My Architecture Firm

When Annmarie and I launched Fivecat Studio, we were “young and dumb”. We were optimistic and enthusiastic, but we didn’t know what we didn’t know. We were 29 years old, had a dream of starting our own firm and jumped. I always knew I would own my own firm. I’m a born entrepreneur. What I […]

Written by Mark R. LePage · Categorized: Business · Tagged: Business Plan, Customer Service, Financial Management for Architects, Life Plan, Marketing, Personal Productivity, sales

Mar 10 2013

Entrepreneur Architect Academy 010 | Eight Steps to a Happy Client

“I’ve been saving for years and I finally have enough to move forward.” “I’ve been dreaming of this day for years. I know exactly what I want.” “I’ve been living in this dream house for years, if only in my head.” “I have more than enough money saved to get what I want.” “If I […]

Written by Mark R. LePage · Categorized: Academy Blog Series, Business · Tagged: Client Happiness, Customer Service, Expectation Management, Forms and Checklists

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