EntreArchitect | The Business Organization Built for Small Firm Entrepreneur Architects

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Dec 12 2017

Limit Their Stress By Limiting Their Choices

When performing our Design Development phase with clients, we typically assist them in selecting all their finishes, plumbing fixtures and lighting. It’s an Additional Service, but one that most clients are happy to have us complete. The process of selecting is completed most efficiently when we discover and learn, through questionnaires and images, what our […]

Written by Mark R. LePage · Categorized: #ArchiTalks, Business · Tagged: Customer Service, design development, Project Management, selections

Oct 11 2016

Unforeseen Horror Stories

Unforeseen Conditions Could Destroy Your Next Project Moldy flex duct. Buried waste pipes. Decades old aluminum wiring with frayed cloth sheathing. A leaking oil tank buried in the front yard that no one knew existed. Structural beams chopped and abused throughout the history of the house by tradesmen forcing chiseled routes for their new pipes […]

Written by Mark R. LePage · Categorized: Project Management · Tagged: client management, Construction Administration, Customer Service, Existing conditions, unforeseen conditions

Oct 15 2015

EA095: 5 Steps for Successfully Managing Your Architecture Client’s Experience [Podcast]

Your story in the mind of the client is your brand. That story is told, one chapter at a time, through everything you do and everything you say. At every point of contact your client is learning more about who you are and what you do. They are developing their thoughts and carrying their opinions […]

Written by Mark R. LePage · Tagged: branding for architects, Customer Service, Systems

Aug 10 2015

5 Fundamentals To Learn Before Launching Your Own Architecture Firm

When Annmarie and I launched Fivecat Studio, we were “young and dumb”. We were optimistic and enthusiastic, but we didn’t know what we didn’t know. We were 29 years old, had a dream of starting our own firm and jumped. I always knew I would own my own firm. I’m a born entrepreneur. What I […]

Written by Mark R. LePage · Categorized: Business · Tagged: Business Plan, Customer Service, financial management, Life Plan, Marketing, productivity, sales

Jan 14 2015

EA059: The Invisible Force Working Against Every Small Firm Architect [Podcast]

There is an invisible force occurring with every project we start and it is working against us. It’s working against me. It’s working against you. It is working against every small firm architect, at a very rapid pace. You need to get things done before it shows up and finds your client. This week on […]

Written by Mark R. LePage · Tagged: Business Systems, client satisfaction, Customer Service, Priorities, Project Management

Apr 06 2014

5 Steps To Turn Your Clients Into Raving Fans

“Design great architecture and they will come.” That’s been the mantra of architects for generations. Hang a shingle, wait for the phone to ring and you’re in business. Design an amazing project and your massive talent will have new prospects knocking your door down. Though that formula is not impossible, the reality for most of […]

Written by Mark R. LePage · Categorized: Business · Tagged: Customer Service

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