Exceeding Project Delivery Expectations Courtenay Bauer is a Principal of Los Angeles-based architectural firm Verse Design, which has a sister studio in Shanghai. Prior to co-founding Verse Design LA in 2015, Courtenay worked as a project architect at offices on both coasts of the United States. Courtenay leverages more than 20 years of focused experience […]
EA327: Managing Client Expectations Leads to Architecture Practice Success
Managing Client Expectations Leads to Architecture Practice Success It can be easy when things are quiet and slow on a project to let our clients wait while we focus on other projects or aspects of our business. One of the most important pieces of having a successful relationship with your clients is having a continuous […]
White Windows
Originally posted on February 22, 2007, this was the seventh entry on the site and was the first full length article I shared. The lessons presented then are just as relevant today. Be honest, have integrity and any error, omission or mistake you may experience will always work out. My First Assignment Many years ago, […]
EA122: How to Build a System to Manage Your Architecture Clients’ Expectations [Podcast]
Happy clients are the result of clients knowing what to expect, when to expect it, and how much it’s going to cost when their expectations are met. This week on EntreArchitect™ Podcast, Mark R. LePage shares How to Build a System to Manage Your Architecture Clients’ Expectations. How do we deliver services to our clients […]
Over-Delivering on Client Expectations
Periodically, I like to pull an older post from back in the archives and share it again on the blog. Today I am re-posting an article from March 2012, nine months before relaunching Entrepreneur Architect as my 12/12/12 Project. Under-promise. Over-deliver. We’ve all heard this old adage, but how many of us follow its simple lesson? […]
