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Oct 05 2015

Managing Your Client’s Happiness

One of the keys to success for small firm architects is client satisfaction. Keep the client happy throughout the project and that happy client will lead you to more happy clients. Our clients don’t like surprises. They want to be fully informed and up-to-date throughout the process. Expectation Management is an important practice that must be included […]

Written by Mark R. LePage · Categorized: Business, Leadership · Tagged: client expectations, Forms and Checklists, Project Management

Mar 10 2013

Entrepreneur Architect Academy 010 | Eight Steps to a Happy Client

“I’ve been saving for years and I finally have enough to move forward.” “I’ve been dreaming of this day for years. I know exactly what I want.” “I’ve been living in this dream house for years, if only in my head.” “I have more than enough money saved to get what I want.” “If I […]

Written by Mark R. LePage · Categorized: Academy Blog Series, Business · Tagged: Client Happiness, Customer Service, Expectation Management, Forms and Checklists

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