EntreArchitect

Inspiring Your Success in Architecture, Business, Leadership and Life as a Small Firm Entrepreneur Architect

  • Blog
  • Podcast
  • Search
  • Login
  • Members
    • Member Profile
  • Join Now

Oct 05 2015

Managing Your Client’s Happiness

Managing Your Client’s Happiness

One of the keys to success for small firm architects is client satisfaction. Keep the client happy throughout the project and that happy client will lead you to more happy clients. Our clients don’t like surprises. They want to be fully informed and up-to-date throughout the process. Expectation Management is an important practice that must be included in the overall management of every project. Our clients want to know what to expect, when to expect it and what it may cost them when the … [Read more...]

Written by Mark R. LePage · Categorized: Business, Leadership · Tagged: client expectations, Forms and Checklists, Project Management

Mar 10 2013

Entrepreneur Architect Academy 010 | Eight Steps to a Happy Client

Entrepreneur Architect Academy 010 | Eight Steps to a Happy Client

"I've been saving for years and I finally have enough to move forward." "I've been dreaming of this day for years. I know exactly what I want." "I've been living in this dream house for years, if only in my head." "I have more than enough money saved to get what I want." "If I start now, I'll be living in it by summer." When one of my residential architecture clients finally reaches out and calls Fivecat Studio, these are some of the thoughts they may start with. They have saved for years … [Read more...]

Written by Mark R. LePage · Categorized: Academy Blog Series, Business · Tagged: Client Happiness, Customer Service, Expectation Management, Forms and Checklists

ARCAT

FreshBooks

Recent Posts

  • My 5 Rules for Developing Contract Documents for Small Firm Architects April 24, 2018
  • Toward A New Architectural Business Model April 17, 2018
  • Almost 40 Tips for Starting an Architecture Firm April 10, 2018
  • What Was I Thinking?
    Four Lessons in Telling the Truth
    April 3, 2018
  • The Single Most Important Action You Can Take as an
    Entrepreneur Architect
    March 27, 2018

Gain FREE Instant Access to our Profit for Small Firm Architects digital course.

Course access includes a free subscription to The EntreArchitect™ Report weekly email newsletter.

  • About
  • Blog
  • Podcast
  • Search
  • Contact
  • Join Now

© 2007–2018 EntreArch, LLC