Happy clients are the result of clients knowing what to expect, when to expect it, and how much it’s going to cost when their expectations are met. This week on EntreArchitect™ Podcast, Mark R. LePage shares How to Build a System to Manage Your Architecture Clients’ Expectations. How do we deliver services to our clients […]
How to Develop Powerful Systems for Your Architecture Firm
As we move into a new month, we are shifting our focus to a new category of small firm success. All throughout the month of May, we will be diving deep into the subject of Client Fulfillment. How do we best serve our clients? How do we manage expectations and keep our clients happy? How […]
EA119: The Sole Practitioner Architecture Firm Culture [Podcast]
When we talk about firm culture, our first thoughts lead us to a busy studio full of staff working with dozens of clients. Don’t we need a firm full of people before we can have a firm culture? What if we work alone, as many of you do? Do you have a culture? If so, […]
EA114: The Three Rs of Team Building [Podcast]
How to Build a Strong Balanced Team in Architecture As leaders, we determine who’s on our team and how it will work. Getting this right is the difference between experiencing frustration verses experiencing a thriving team working toward your dreams. This week on EntreArchitect™ Podcast, I will share The Three Rs of Team Building. Where […]
What Not To Wear (As a Small Firm Architect)
Several times each week, I post a question to the EntreArchitect™ Facebook Group and we have a discussion among the 500+ group members. This past week, I posed the question, “Formal? Casual? Or something in between? What do you wear when meeting with clients?” We always have a big response and this question was no […]
EA095: 5 Steps for Successfully Managing Your Architecture Client’s Experience [Podcast]
Your story in the mind of the client is your brand. That story is told, one chapter at a time, through everything you do and everything you say. At every point of contact your client is learning more about who you are and what you do. They are developing their thoughts and carrying their opinions […]
