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Oct 31 2025

EA632: Stacey Brown Randall – Designing a Referable Client Experience

Designing a Referable Client Experience In this episode of the EntreArchitect Podcast, Stacey Brown Randall shares why designing an intentional client experience is the key to long-term business success. She explains that every business, whether by design or default, has a client experience—and those touchpoints deeply impact how clients feel throughout their journey. Stacey emphasizes […]

Written by Mark R. LePage · Tagged: Architect, Architecture, business strategy, client experience, client satisfaction, emotional journey, intentionality

Apr 08 2016

EA118: Architecture Firm Culture… Why is it Critical to Our Success? [Podcast]

Architecture Firm Culture Many of us architects are so focused on our business, our design and all the things we have going on that we don’t think about culture. We may not even think it’s that important to the success of our firm compared to financial management, design, sales or marketing. What if you were […]

Written by Mark R. LePage · Tagged: communication, culture, environment, finances, firm culture, intentionality, interactions, loyalty, positivity, transparency, Values

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